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Privacy policy
Mul Muri operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect the following types of information:
Contact Information
• Name
• Billing address
• Shipping address
• Phone number
• Email address
Payment Information
• Payment method details
• Transaction confirmations
• Billing details related to purchases
(Note: Payment information may be processed securely through third-party payment providers. We do not store complete card details.)
Account Information
• Username and password
• Account preferences and settings
Transaction Information
• Products viewed
• Items added to cart
• Purchases, returns, exchanges, or cancellations
• Order history
Communications
Information you provide when contacting us, such as customer service inquiries or messages.
Device Information
• IP address
• Browser type
• Device type
• Network connection details
Information about how you interact with our website, including pages visited and browsing behavior.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information in the following ways:
Directly from you
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our Services.
Automatically
Information may be collected automatically through cookies or similar technologies when you browse or interact with our website.
From service providers
We may receive information from trusted service providers who assist us with payment processing, shipping, analytics, customer support, and website operations.
From partners
In some cases, we may receive information from business or marketing partners as permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Providing and improving our Services
• Processing orders and payments
• Delivering products
• Managing customer accounts
• Processing returns and exchanges
• Personalizing your shopping experience
Marketing and promotions
We may send promotional messages, product updates, and special offers via email, SMS, or other channels. You may opt out of marketing communications at any time.
Security and fraud prevention
We use personal information to detect and prevent fraudulent or unauthorized activities and to maintain the security of our Services.
Customer support
To respond to inquiries, resolve issues, and provide assistance.
Legal compliance
To comply with applicable laws, regulations, and legal processes.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information in the following situations:
Service providers
We may share information with trusted partners who help operate our business, such as payment processors, shipping providers, website hosting providers, analytics services, and customer support platforms.
Marketing partners
Limited information may be shared with marketing partners to help us deliver relevant advertisements and promotional campaigns.
Legal requirements
We may disclose information if required by law or to respond to legal requests from authorities.
Business transfers
If our business undergoes a merger, acquisition, or sale, customer information may be transferred as part of that transaction.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of these external sites. We recommend reviewing their privacy policies before providing personal information.
CHILDREN'S PRIVACY
Our Services are not intended for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information to us, they may contact us to request deletion of that information.
DATA SECURITY AND RETENTION
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Depending on applicable laws, you may have certain rights regarding your personal information, including:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your data where applicable
To exercise these rights, please contact us using the contact information below.
INTERNATIONAL DATA TRANSFERS
Your personal information may be processed or stored in countries outside Bangladesh. By using our Services, you consent to such transfers where necessary to operate our business and provide our services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “05/03/2026” date.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@mulmuri.com.